Our Trading Environment


03/11/20

Social Media/Website

  1. We’ll be open as usual – we’re an essential operation, so don’t stress, we’ll keep doing deliveries & collections as we are now. We’re trying to keep things normal & help you guys keep going. Let’s all follow the rules & stay safe and we’ll get through this together.
  2. Don’t forget it’s deliveries & collections as usual. Call or email – we’re here, trying to keep you guys going – we’ve got this! #StaySafe

FROM: Allun Pittingale

Hi

I wanted to firstly introduce myself as the new Managing Director of Parkers Building Supplies and the larger family of independent builders’ merchants, which includes Fairalls and Chandlers Building Supplies.

Our business is committed not only to selling you quality products (which we do like to do), but also to help you to run your business.

In that spirit, we wanted you to know that some suppliers are facing production difficulties at the moment, which is causing industrywide stock shortages. As the largest independent merchant group in the South East, we are in a better position than most on stock. However, we will be affected by these shortages to some extent.

We are, of course, doing our absolute best to seek a variety of alternative supply routes. Still we thought it would help you plan your business if we shared with you where the challenges currently are on key lines.

Our suppliers have let us know of longer than normal lead times on the following:

Please help us by planning ahead; give us a call if there is anything you know you are going to need, and we will do our best to source it from across our group of merchants. 

We will try to keep you informed and post regular updates via our social media and the website. If you don’t already follow us, please do as it will help keep you in the know. Find us on Facebook, Twitter and Instagram.

On that note, we sometimes offer exceptional deals that you may not spot in branch. If you haven’t already subscribed to our marketing offers, just email marketing@independentbm.com and we will add you to our list to receive special deals.

Thank you for your patience in what continues to be a challenging situation and please rest assured our aim will always be to make sure you can get what you want, when you want it.

Kind Regards 

Allun Pittingale

Our branches, including our trade counters are all open for prebooked collections and deliveries.

We are really confident we have good steps in place to keep us all safe.

We have found new ways to work to ensure everyone’s safety. As you know we all need to continue to be vigilant and carry out the all-important social distancing.  In certain situations, this can be really tricky, so we may need to remind you to take care. There is no doubt it takes a bit of getting used to but by now we all know that good preventative measures such as distancing and hand washing continue to be key.

At every branch we have looked at the way we serve you and made it safe to do so. At a couple of branches, we are still awaiting equipment to enable them to open the counter safely.

 Our safety measures include:

 •            Operating with social distancing at all times

•             Creating dedicated parking bays for collections

•             Erecting protective clear screens at our counters

•             Moderating the number of people in each of our shops

•             Putting in place clear 2m queue markers

•             Providing hand sanitiser gel both outside and inside our shops to encourage good hygiene levels

•             Increasing our regular cleaning regimes

•             Enabling our drivers to make contactless deliveries

We want to make the experience of shopping with us a happy and efficient one. Nevertheless, we are all having to learn to behave a little bit differently so if you don’t get a friendly handshake or manly hug, rest assured we do still love you!  Good news is there’s still a place for friendly banter …. as long as you’re 2m away!

If you can help by sticking to our ‘new normal’ rules it would be really appreciated. We continue to think about new ways of improving our service, so you can get on and do what you need to do.

 We want to reassure you that our team is here to help in any way you need us, and we will do our best to support and keep you safe in these uncertain times.